2 years ago I signed a rebate contract with CompuServe for 3...

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Question by Alexia
Submitted on 10/3/2003
Related FAQ: alt.aol-sucks FAQ Part 1/3 - Censorship
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2 years ago I signed a rebate contract with CompuServe for 3 years. Then, they switched me to AOL with the same 3 years contract. In July I got an e-mail from AOL that they are changing their terms of service and if I am not agree I can cancel my account. I did. Signed up with earthlink cable, very happy. Now AOL put me in the collection agency for $350 fine for breaking my contract. I explained that they said in their e-mail that if I'm not agree with their new terms of service I can cancel the account. They are telling me that they didn't change it, they updated it. I didn't save their e-mail. Do I have a chance to win in this situation or should I go back to AOL for one more year? Thank you for any input.

Answer by Abs
Submitted on 3/23/2004
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I started with Compuserve then switched for three days to AOL after realizing the price would go up if I switched but was guaranteed at the 21.95 while I stayed. So I switched back. Unfortunately, even though they tell you such things to leave, they usually have referrals to other documents either in small print in emails and things like that that would state that those under contract fall under terms of contract and such. Since AOL is no newcomer to business I'm sure they had it somewhere in the email, perhaps not overly visible. So unfortunately, I think you're stuck with paying. Always check the fine print and read everything when things seem too easy or good =)

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Answer by lisa
Submitted on 12/26/2003
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just switch back

Answer by foufille
Submitted on 3/5/2004
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same thing happened to me. We got Compuserve with the computer, and they kept saying "Switch to AOL! OR we'll kill you!" I mean... not really, but it seemed like it... f*** them...

Answer by Rick
Submitted on 3/16/2004
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I'm not a lawyer, so I can't answer directly. I would suggest letters to the Dept. of Justice, FCC, and Better Business Bureau. A letter to the editor of your local paper may not hurt either. I'm making signs for the back side windows of my van that say "I'll never go back to aol. Ask me why." If anyone asks, they'll get a flier of reasons. Signs go in when I'm done in April.

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