I keep getting notices from my Norton anti-virus software. ...

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Question by parkj82000
Submitted on 3/28/2004
Related FAQ: Computer Virus FAQ for New Users
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I keep getting notices from my Norton anti-virus software. It says that it tried to clean a virus from my temporary internet files, but failed. It then quarantines it, and I end up deleting the file. My problem is that the same notice keeps popping up. I don't know where it's coming from. So I'm constantly having to delete the same file! The file is bdl14026.exe ... I have no idea what that means. Please, if anyone has information or knows where I can get it, I would greatly appreciate it! Thanks

Answer by AnswerGal
Submitted on 5/4/2004
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The file bdl14026 is from: http://abetterinternet.com BETTERINTERNET, INC. P.O. Box 50729, Henderson, NV 89016 <email: contact@abetterinternet.com> Could be spyware.

Answer by Desperado
Submitted on 5/6/2004
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I have the same problem although it only happens to me when I connect up to the internet connection - up until that point it doesn't detect the virus so I'm lead to believe that the problem is in the network settings/programs. How can I get rid of it - I'm running Trend micro officescan and it detects and quarantines the files when detected - however, everytime I restart WindowsXP it comes up with the same virus warning. I've run AdAware (in-depth search) and a full virus scan. I've also edited the registry (very carefully!) ... please can anyone help me - has anyone solved this problem??

Answer by grunt
Submitted on 5/10/2004
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My problem with this file is a bit different but it might help you. I run getright and it keeps popping up asking me to save this file (basically trying to download the file maybe 6 or 7 times a day) I am guessing when you guys go online you automatically download this file with IE without noticing it.

Answer by Raz
Submitted on 5/13/2004
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I have the same problem as grunt. This is becoming really annoying. Is there no one that knows how to remove this crap? :)

Answer by Jimmy
Submitted on 11/4/2005
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I have a problem with Norton. I have tried everyhting i can think of but everytime i try to go to play a multiplayer game it pops up and asks me if i want to permit it or no, so I say yes and everytime i go to this game it asks me like i have never even answered it the first time. i go to every place it lets put the game onto the allow list... arrrg

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