| Patent application number | Description | Published |
|---|
| 20090144764 | BILLING ADJUSTMENT SYSTEM FOR MULTIMEDIA CONTENT - A system and method is disclosed for processing refund requests. For IPTV broadcast programs, refund requests initiated by users may be for pay-per-view or on-demand programs. After accepting the refund request, user information and historical event information for the provider network are collected and analyzed using a set of rules. The refund request may be granted or denied, either in whole or in part, based on the user information and the historical event information. In addition, detection of network outages and service interruptions is correlated to the refund requests, whereby remediation service may be initiated for network components determined to be in a fault condition. | 06-04-2009 |
| 20090161530 | Method and System of Addressing A Problem Associated With A Network Including A Video Access Ready Device - A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis. | 06-25-2009 |
| 20090182812 | METHOD AND APPARATUS FOR DYNAMIC SCALING OF DATA CENTER PROCESSOR UTILIZATION - In one embodiment, the present invention is a method and apparatus for dynamic scaling data center of processor utilization. In one embodiment, a system for managing a data center includes a control module for gathering data related to at least one server in the data center, the data being gathered from a plurality of sources, and a user interface coupled to the control module for displaying the gathered data to a user in a centralized manner. The control module is further configured to receive a command from the user, the command relating to the operation of the server, and to transmit the command to server. | 07-16-2009 |
| 20100054136 | APPARATUS AND METHOD FOR MANAGING A NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed. | 03-04-2010 |
| 20100265832 | METHOD AND APPARATUS FOR MANAGING A SLOW RESPONSE ON A NETWORK - A method and an apparatus for detection and prevention of a slow response on a network are disclosed. For example, the method selects a router automatically for testing in response to a ticket indicating a slow response, and performs a diagnostic test on the router, wherein the diagnostic test comprises at least one of: a protocol diagnostic test, a circuit diagnostic test or, a congestion diagnostic test. The method then performs at least one remedial step to address a root cause that is identified by the diagnostic test, wherein the root cause is associated with the slow response. | 10-21-2010 |
| 20110149721 | METHODS AND APPARATUS TO DETECT AND RESTORE FLAPPING CIRCUITS IN IP AGGREGATION NETWORK ENVIRONMENTS - Methods and apparatus to detect and restore flapping circuits in IP aggregation network environments are disclosed herein. An example method for use in maintaining a communication network includes retrieving information related to an operating state of a device associated with a network disturbance; determining whether the information related to the operating state of the device is indicative of a flapping condition; when the operating state information indicates that the flapping condition is present in the network, determining a cause of the flapping condition; when the cause of the flapping condition is a physical cause, selecting a first recovery procedure; and when the cause of the flapping condition is a logical cause, selecting a second recovery procedure different from the first recovery procedure. | 06-23-2011 |
| 20120320785 | METHOD AND APPARATUS FOR MANAGING PACKET CONGESTION - A method and apparatus for addressing a congestion condition in a communication network are disclosed. For example, the method receives an alert for at least one of: a trunk or a Permanent Virtual Circuit (PVC), where the trunk or the PVC is associated with a route. The method determines whether the alert is associated with a congestion condition by determining whether a trunk utilization has exceeded a first predetermined threshold for the trunk or for the at least one trunk supporting the PVC. The method then rebuilds the route if the first predetermined threshold is exceeded for the trunk or for the at least one trunk supporting said PVC. | 12-20-2012 |
| 20140156829 | Methods, Systems, and Products for Personalized Monitoring of Data - Methods, systems, and products provide a personalized monitoring service. Data is collected and compared to user-defined rules and ranges of data. User-defined labels may be applied to the data and to the ranges. Notification messages may be sent to any recipient to notify of the data. The labels explain the data and any abnormal condition. | 06-05-2014 |
