It just so happens that I was recently browsing at a technical
bookstore, being generally disgusted at the huge array of Internet
books (I learned my way around the hard way, who needs this
nonsense... :-) Then I ran across _The FAQ Manual of Style_, and
since it was on sale, I snatched it.
I'm almost halfway through it now, and it actually seems to be a good
treatment on the subject. Who woulda thunk that such an arcane role
in society as FAQ maintainer would get its own book? Well, I think he
was able to make the venture financially viable because he also covers
"Web FAQs", which most often means commercial web sites that have a
FAQ of their own. So I tolerate the web diversions because he does
also do a good job of covering each topic from a Usenet point of view.
I don't think it will help with many of the thornier issues, but it's
been a worthwhile read. He obviously did a lot of research, and some
of the people he interviewed are on this mailing list. Perhaps those
folks could give their perspective.
-Danny