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sion systems within the building were probably damaged and possibly
inoperable. . . .We knew that at the height of the day there were as many
as 50,000 people in this building.We had a large volume of fire on the
upper floors. Each floor was approximately an acre in size. Several floors
of fire would have been beyond the fire-extinguishing capability of the
forces that we had on hand. So we determined, very early on, that this
was going to be strictly a rescue mission. We were going to vacate the
building, get everybody out, and then we were going to get out.
58
The specifics of the mission were harder to determine, as they had almost
no information about the situation 80 or more stories above them.They also
received advice from senior FDNY chiefs that while the building might even-
tually suffer a partial collapse on upper floors, such structural failure was not
imminent. No one anticipated the possibility of a total collapse.
59
Emergency medical services (EMS) personnel were directed to one of four
triage areas being set up around the perimeter of the WTC. Some entered the
lobby to respond to specific casualty reports. In addition, many ambulance para-
medics from private hospitals were rushing to the WTC complex.
60
NYPD Initial Response
Numerous NYPD officers saw the plane strike the North Tower and immedi-
ately reported it to NYPD communications dispatchers.
61
At 8:58, while en route, the NYPD Chief of Department raised the
NYPD's mobilization to level 4, thereby sending to the WTC approximately
22 lieutenants, 100 sergeants, and 800 police officers from all over the city. The
Chief of Department arrived at Church and Vesey at 9:00.
62
At 9:01, the NYPD patrol mobilization point was moved to West and Vesey
in order to handle the greater number of patrol officers dispatched in the
higher-level mobilization. These officers would be stationed around the
perimeter of the complex to direct the evacuation of civilians. Many were
diverted on the way to the scene by intervening emergencies related to the
attack.
63
At 8:50, the Aviation Unit of the NYPD dispatched two helicopters to the
WTC to report on conditions and assess the feasibility of a rooftop landing or
of special rescue operations. En route, the two helicopters communicated with
air traffic controllers at the area's three major airports and informed them of
the commercial airplane crash at the World Trade Center.The air traffic con-
trollers had been unaware of the incident.
64
At 8:56, an NYPD ESU team asked to be picked up at the Wall Street hel-
iport to initiate rooftop rescues. At 8:58, however, after assessing the North
Tower roof, a helicopter pilot advised the ESU team that they could not land
on the roof, because "it is too engulfed in flames and heavy smoke condition."
65
By 9:00, a third NYPD helicopter was responding to the WTC complex.
HEROISM AND HORROR
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