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Boston Center knew of a problem on the flight in part because just before
8:25 the hijackers had attempted to communicate with the passengers. The
microphone was keyed, and immediately one of the hijackers said, "Nobody
move. Everything will be okay. If you try to make any moves, you'll endanger
yourself and the airplane. Just stay quiet."Air traffic controllers heard the trans-
mission; Ong did not.The hijackers probably did not know how to operate the
cockpit radio communication system correctly, and thus inadvertently broad-
cast their message over the air traffic control channel instead of the cabin
public-address channel. Also at 8:25, and again at 8:29, Amy Sweeney got
through to the American Flight Services Office in Boston but was cut off after
she reported someone was hurt aboard the flight.Three minutes later, Sweeney
was reconnected to the office and began relaying updates to the manager,
Michael Woodward.
32
At 8:26, Ong reported that the plane was "flying erratically."A minute later,
Flight 11 turned south. American also began getting identifications of the
hijackers, as Ong and then Sweeney passed on some of the seat numbers of
those who had gained unauthorized access to the cockpit.
33
Sweeney calmly reported on her line that the plane had been hijacked; a
man in first class had his throat slashed; two flight attendants had been
stabbed--one was seriously hurt and was on oxygen while the other's wounds
seemed minor; a doctor had been requested; the flight attendants were unable
to contact the cockpit; and there was a bomb in the cockpit. Sweeney told
Woodward that she and Ong were trying to relay as much information as they
could to people on the ground.
34
At 8:38, Ong told Gonzalez that the plane was flying erratically again.
Around this time Sweeney told Woodward that the hijackers were Middle East-
erners, naming three of their seat numbers. One spoke very little English and
one spoke excellent English.The hijackers had gained entry to the cockpit, and
she did not know how.The aircraft was in a rapid descent.
35
At 8:41, Sweeney told Woodward that passengers in coach were under the
impression that there was a routine medical emergency in first class. Other
flight attendants were busy at duties such as getting medical supplies while Ong
and Sweeney were reporting the events.
36
At 8:41, in American's operations center, a colleague told Marquis that the
air traffic controllers declared Flight 11 a hijacking and "think he's [American
11] headed toward Kennedy [airport in New York City].They're moving every-
body out of the way.They seem to have him on a primary radar.They seem to
think that he is descending."
37
At 8:44, Gonzalez reported losing phone contact with Ong. About this
same time Sweeney reported to Woodward,"Something is wrong.We are in a
rapid descent . . . we are all over the place."Woodward asked Sweeney to look
out the window to see if she could determine where they were. Sweeney
responded:"We are flying low. We are flying very, very low. We are flying way
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THE 9/11 COMMISSION REPORT
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