Top Document: comp.dcom.sys.cisco Frequently Asked Questions (FAQ) Previous Document: News Headers Next Document: What is this newsgroup? See reader questions & answers on this topic! - Help others by sharing your knowledge Corporate address: cisco Systems 170 West Tasman Drive San Jose, CA 95134 The following phone numbers are available: Technical Assistance Center (TAC) +1 800 553 2447 (553 24HR) +1 800 553 6387 +1 408 526 8209 Customer Service (Documentation, Warranty & +1 800 553 6387 Contract Services, Order Status Engineering +1 800 553 2447 (553 24HR) On-site Services, Time & Materials Service +1 800 829 2447 (829 24HR) Corporate number / general +1 408 526 4000 Corporate FAX (NOT tech support) +1 408 526 4100 The above 800 numbers are US/Canada only. cisco can also be contacted via e-mail: tac@cisco.com Technical Assistance Center tac-euro@cisco.com European TAC cs-rep@cisco.com Literature and administrative (?) requests cs@cisco.com *UNRELIABLE*, special-interest, ``non-support'' Please follow the directions available on CIO before doing this. cisco provides an on-line service for information about their routers and other products, called CIO (cisco Information Online). telnet to cio.cisco.com for more details. The collective experience of this FAQ indicates that it is far wiser to open a case using e-mail than FAXes, which may be mislaid, shredded, etc. For those of you still in the paperfull office (unlike the rest of us), cisco Systems' new corporate address is: 170 West Tasman Drive San Jose, CA 95134 Mail to tac@cisco.com should include your service contract number, your name, telephone number, a brief one line problem/question description, and a case priority in the first 5 lines. For example: Cisco service contract number 92snt1234a First and last name Jane Doe Best number to contact you 415-555-1234 Problem/question description Cannot see Appletalk zones Case Priority 3 CASE PRIORITIES are defined as one of the following: Pri 1 Production network down, critical business impact Pri 2 Production net seriously degraded, serious impact Pri 3 Network degraded, noticeable impact to business Pri 4 General information, non production problems User Contributions:Top Document: comp.dcom.sys.cisco Frequently Asked Questions (FAQ) Previous Document: News Headers Next Document: What is this newsgroup? Single Page [ Usenet FAQs | Web FAQs | Documents | RFC Index ] Send corrections/additions to the FAQ Maintainer: cisco-faq@panix.com (comp.dcom.sys.cisco FAQ responses)
Last Update March 27 2014 @ 02:11 PM
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